Frequently asked questions

Everything you need to know to get started with our products.

How do I create an account?

To create an account, simply contact our team via the contact form or email. After we finalize a contract that outlines the products, pricing, and terms, we’ll create your account and invite you to it.

How do I activate products?

Once your account is set up, our team will activate the products you selected during the contract phase. This ensures that you’ll have immediate access to the tools you need.

How can I access product documentation?

After activating your selected API products, our team will provide you with detailed API documentation tailored to the products you’ve chosen. This will guide you through integrating and using our APIs effectively.

Can I test products before going live?

Yes! We’ll provide you with test credentials to access our Sandbox environment. This allows you to explore, test, and integrate the API products risk-free. You can also track your product usage directly in your account during this phase.

How do I switch from Sandbox to Production?

When you’re ready to go live, notify our team. We’ll guide you through the steps, including ensuring your integration is ready for production use.

How do I set up payment for product usage?

Before going live, you’ll need to add a credit card to your account. Once added, we’ll charge the agreed-upon monthly minimum, as specified in your contract.

How do I get my Production credentials?

After payment is confirmed, our team will provide you with Production credentials. These credentials allow you to use our products in a live environment.

How do I track my product usage?

You can track your product usage through your account dashboard. This feature is available during both the Sandbox testing phase and after you switch to Production.

What happens if I need more products later?

If you need additional products, simply reach out to our team. We’ll update your account and provide any necessary credentials or documentation to get you started.